Sales Policy

Effective Date: January 3, 2025

At NitroHato, we are committed to providing our customers with high-quality plants and exceptional service. Our Sales Policy outlines the terms and conditions for purchases made through our website and in-store. By making a purchase, you agree to comply with these policies.

1. Pricing and Availability

  • Pricing: All prices listed on our website and in-store are in U.S. dollars and include applicable taxes, unless otherwise stated. Prices are subject to change without notice. While we strive to maintain accurate pricing, mistakes can happen, and we reserve the right to correct pricing errors if they occur.
  • Availability: We make every effort to ensure that the plants and products listed on our website are in stock. However, availability is subject to change, and we cannot guarantee the availability of every item. If an item is out of stock, we will notify you promptly and offer alternatives or a full refund.

2. Order Confirmation

Once your order is placed, you will receive an email confirmation detailing the items purchased and the total cost. This confirmation serves as an acknowledgment of your order, but it does not guarantee that your order will be fulfilled. We reserve the right to cancel or modify an order if necessary, such as if an item is unavailable or if there is an error in pricing.

3. Payment Methods

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. All payments are processed securely, and your payment information is kept private.

4. Shipping and Delivery

  • Shipping: We offer both in-store pickup and home delivery options for your convenience. For home delivery, we will ship your plants and products to the address provided during checkout. Shipping costs are calculated at checkout based on your location and the size of your order.
  • Delivery Times: Delivery times may vary depending on your location and availability of the items ordered. We strive to fulfill orders as quickly as possible, but please allow 3-7 business days for standard delivery. Expedited shipping options may also be available.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

5. In-Store Purchases

For in-store purchases, we accept the same payment methods listed above. Please ensure that you inspect your plants and products before leaving the store. All sales are final once you have left the store unless the product is damaged or defective.

6. Sales Tax

Sales tax is applied to all purchases in accordance with local, state, and federal regulations. The applicable tax rate will be calculated and added at checkout.

7. Cancellations and Modifications

Once an order has been confirmed, it is processed immediately. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate changes, but cancellations or modifications cannot be guaranteed once an order has been shipped.

8. Promotions and Discounts

  • Promotions: From time to time, NitroHato may offer discounts, sales, or promotions. All promotions are subject to availability and may have specific terms and conditions, including expiration dates or minimum purchase requirements. Promotions cannot be combined with other discounts unless otherwise stated.
  • Discount Codes: If you have a valid discount code, you can apply it during checkout. Discount codes must be entered at the time of purchase and cannot be applied retroactively.

9. Customer Support

If you have any questions about your order, our products, or our policies, our customer support team is here to help. You can reach us via:

Email: info@nitrohato.com
Phone: (203) 367-5925
Website: https://nitrohato.com

10. Limitation of Liability

NitroHato is not responsible for any indirect, incidental, or consequential damages resulting from the purchase or use of our products. Our liability is limited to the purchase price of the item(s) purchased.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about any changes.

By making a purchase at NitroHato, you agree to the terms and conditions outlined in this Sales Policy. Thank you for choosing NitroHato!